Overview

The Center for Elder Law and Justice (CELJ) is a nonprofit legal firm that provides services to senior citizens and other vulnerable populations.

Challenge

Since 1978, the firm has maintained its presence in Buffalo, NY with continuous growth, and with that growth came the need for a reliable IT partner. By the time ten employees were sharing office equipment that couldn’t keep up with demand, it was realized their former IT firm couldn’t keep up either. CELJ needed a cost effective IT provider that would support them the way they support the elderly in Western New York. Focused on sustainable growth, CELJ needed to revamp their infrastructure and ensure it would securely store critical data only accessible with proper credentials. CELJ found Advance2000 to do just that.

Solution

As an expert in IT Consulting for nonprofit organizations, Advance2000 completed an IT Strategy and Risk Assessment to thoroughly review CELJ’s existing environment and create a road map for their future. Advance2000 guided CELJ to apply for grants available to nonprofits and saved money while increasing productivity. Advance2000 currently provides CELJ the most up-to-date and modern office infrastructure including all hardware, wiring, VOIP phones, anti-virus, and manages their nonprofit version Office 365 email package.

Advance2000’s expertise in the nonprofit sector and the 24x7x365 support are the top reasons CELJ continuously chooses us as their IT partner. CELJ recognizes that technology issues may arise at anytime, and they have a critical need to be available to at-risk senior citizens at all times. This means they need a flexible and reliable phone solution, email service, and private data protection.

“I know we have the support of Advance2000’s Help desk as well as our Account Managers in the event that something goes awry. I trust that if there is a problem they will see it through to find a resolution and deliver as quickly as possible. We’ve had the same folks supporting our account for years and have built a trust that can’t easily be replaced.”

CELJ’s Operations Manager, Christine Halik

Results

When CELJ hired Advance2000 to perform their IT Strategy and Risk Assessment, they had 10 employees with the vision to grow. Today the legal firm has 50+ employees serving 9 counties across Western New York. They are confident a call, text, or email will be answered by Advance2000 at any time day or night, and trust in the recommendations and services provided to resolve a problem. CELJ knows Advance2000 understands their organization’s long term goals and commitment to the elder community of WNY, and is committed to helping achieve those goals