Cloud Services: Our team has identified a bug related to drivers with NVidia Products. Some users may experience the below symptoms:
Advance2000 brought this problem to NVidia. This has been verified by NVidia as a new bug and is being worked on by them for a permanent fix.
In the meantime, it’s encouraged for users to save their work on reoccurring bases throughout the day to prevent any work loss. If a user experiences any of the above symptoms it can be resolved by rebooting the user’s virtual machine. This can be done through the customer portal or by contacting Advance2000 Service Desk.
Root Cause: Nvidia Driver Bug
Your patience is appreciated as we diligently work to get these issues resolved. We are here to help. If you need us, please reach out to our service desk to assist you. 1-800-238-2621 – Option 3.
Cloud Services : 09/14/2023 some customers reported service interruptions accessing cloud compute services. Symptoms included the inability to log into their virtual machines. Service are back online and will continue to be monitored.
Root Cause: Hardware
A hardware issue resulted in the performance issues experienced by some users who had issues establishing a new connection, after being logged out, to their virtual desktop. The piece of hardware was removed from production resulting in those users being able to log back in.
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
Successware21 Application: 08/22/2023 some customers have reported performance issues accessing SuccessWare21 Application. This has been resolved and root cause being worked on.
Symptoms involved users reporting “access denied” error or when logging in experiencing a delay.
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Root Cause: In Progress
If you need any additional assistance SuccessWare21 Hosting Platform, please contact our support line at 844-744-2421.
Duo Security: 08/17/2023 there was a known issue with Duo Security SMS & Landline MFA Validation. We have been informed by the vendor that those validation options are back up and running.
Any users who are using DUO Mobile Push through Mobile App did not experiencing any issues and not part of this incident.
Root Cause: Vendor Root Cause Information https://status.duo.com/
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
Successware21 Application: 06/15/2023 some customers have reported performance issues accessing SuccessWare21 Application. Symptoms include delay with login.
Want to to receive notifications regarding SuccessWare21 Hosting? Sign up here to be updated https://www.advance2000.com/sw21-emergency-notifications/
Telephony Services: 06/07/2023 some customers reported service interruptions accessing telephony services. Symptoms included the inability receive and make phone calls.
Root Cause: Vendor Bug Resolved
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
Cloud Services: 02/27/2023 some customers reported service interruptions accessing cloud compute services. Symptoms included the inability to log into their virtual machines during the incident. This has been resolved and is being monitored.
An emergency maintenance was performed on 02/27/2023 from 6:00pm – 12:00am ET. The maintenance went according to plan with no downtime for any customers. Thank you for your patience.
Root Cause: Equipment Power Failure
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
Successware21 Application: 01/11/2022 some customers have reported performance issues accessing SuccessWare21 Application. Symptoms include delay with login. When logging in please wait approximately 2-3 minutes. This has been resolved and being monitored.
Want to to receive notifications regarding SuccessWare21 Hosting? Sign up here to be updated https://www.advance2000.com/sw21-emergency-notifications/
Root Cause: In Progress
If you need any additional assistance SuccessWare21 Hosting Platform, please contact our support line at 844-744-2421.
Successware21 Application: 12/19/2022 some customers have reported performance issues accessing SuccessWare21 Application. This incident has been resolved and will be monitored over the next 24 hours.
If you are experiencing any errors while logged in, please log out of your citrix session, reboot, and log back in.
Want to to receive notifications? Sign up here to be updated https://www.advance2000.com/sw21-emergency-notifications/
Root Cause: Investigation in Progress
If you need any additional assistance SuccessWare21 Hosting Platform, please contact our support line at 844-744-2421.
Cloud in Touch Services: 12/16/2022 some customers have reported temporary interruption in their telephony services. We have identified the issue to bring those affected back online and to working status. We will continue to monitor closely.
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
Cloud Data Access: 10/13/2022 some customers have reported issues accessing Advance2000 Cloud Compute Environments. Services should be accessible at this time and being monitored closely.
Root Cause: Regional Area Power Outage
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
Cloud Services affecting Successware21: 9/19/2022 some customers have reported issues accessing SuccessWare21 Application. This incident has since been resolved. If you are experiencing any issues with Mobile App please reach out to SuccessWare21 at 888-251-2779.
Root Cause: Investigation in Progress
If you need any additional assistance SuccessWare21 Hosting Platform, please contact our support line at 844-744-2421.
