Thank You For Your Business!
We understand how important technology is to your business and truly appreciate the trust you have put in us and will continue to find ways to minimize technology interruptions.  If you have any questions, please contact me 716-903-5602.
Brian M. Maouad,  Advance2000 – CEO

 

 

Known Issues

Nvidia Persisting Issue

Cloud Services: Our team has identified a bug related to drivers with NVidia Products.  Some users may experience the below symptoms:

  • Application Crashing – Windows Error Code 43 – Nvidia Driver Failed to Load
  • Windows Resolution Issue – Small screen resolution is presented and unable to change to full screen

Advance2000 brought this problem to NVidia.  This has been verified by NVidia as a new bug and is being worked on by them for a permanent fix.

In the meantime, it’s encouraged for users to save their work on reoccurring bases throughout the day to prevent any work loss. If a user experiences any of the above symptoms it can be resolved by rebooting the user’s virtual machine.  This can be done through the customer portal or by contacting Advance2000 Service Desk.

Root Cause: Nvidia Driver Bug

 

Your patience is appreciated as we diligently work to get these issues resolved.  We are here to help. If you need us, please reach out to our service desk to assist you. 1-800-238-2621 – Option 3.

 

Known Outages

October 2022

Cloud Data Access: 10/13/2022 some customers have reported issues accessing Advance2000 Cloud Compute Environments.  Services should be accessible at this time and being monitored closely.

Root Cause: Regional Area Power Outage

 

If you need any additional assistance SuccessWare21 Hosting Platform, please contact our support line at 844-744-2421.

 

September 2022

Cloud Services affecting Successware21: 9/19/2022 some customers have reported issues accessing SuccessWare21 Application.  This incident has since been resolved.  If you are experiencing any issues with Mobile App please reach out to SuccessWare21 at 888-251-2779.

Root Cause: Investigation in Progress

If you need any additional assistance SuccessWare21 Hosting Platform, please contact our support line at 844-744-2421.

 

JULY 2022

Cloud Services affecting Successware21: Users can now log in and access the SuccessWare21 Application.

Root Cause: Software bug with the HP 3PAR storage system.

 

Dear Valued Clients using the SuccessWare 21 application on our platform,

I am sorry about the outage you have experienced. We realize your dependency on our platform, and I want to tell you that we are constantly working around to clock to prevent outages and protect your data. Technology is becoming an ever bumpier road, with many variables that have continued to evolve to be more complex with many unforeseen hurdles. Advance2000 will always step up and will have your back and provide the support you need to run your business. We are continuously looking at ways to make things better. Thank you for being so patient while we were dealing with this problem.

We will be monitoring the Successware 21 environment more closely over the next few days and working with our technology partners to prevent future recurrences. If you need assistance, please contact our support line at 844-744-2421

Sincerely,

Brian M . Maouad

Advance2000 – CEO

MARCH 2022

Cloud Services: 03/11/2022 at 4:00 pm ET some customers may have experienced connectivity issues with A2000 Compute and Telephony. Services are up and actively being monitored.

Root Cause: Carrier Outage.

If you need assistance, please contact our support line at 800-238-2621 – Option 3.

Cloud Services: 03/08/2022 at 10:00 am & 3:20 pm ET some customers may have experienced connectivity issues with A2000 Compute and Telephony. Services are up and actively being monitored.

Root Cause: Carrier Outage.

If you need assistance, please contact our support line at 800-238-2621 – Option 3.

DECEMBER 2021

 

Cloud Services: 12/13/2021 at 2:30 EST some customers may have experienced intermittent disconnects and voice choppiness with cloud computing and cloud telephony for a period of 25 minutes.

Root Cause: Carrier Outage.

If you need assistance, please contact our support line at 800-238-2621 – Option 3.