Cloud Services: Our team has identified a bug related to drivers with NVidia Products. Some users may experience the below symptoms:
Advance2000 brought this problem to NVidia. This has been verified by NVidia as a new bug and is being worked on by them for a permanent fix.
In the meantime, it’s encouraged for users to save their work on reoccurring bases throughout the day to prevent any work loss. If a user experiences any of the above symptoms it can be resolved by rebooting the user’s virtual machine. This can be done through the customer portal or by contacting Advance2000 Service Desk.
Root Cause: Nvidia Driver Bug
Your patience is appreciated as we diligently work to get these issues resolved. We are here to help. If you need us, please reach out to our service desk to assist you. 1-800-238-2621 – Option 3.
Cloud Services: 02/27/2023 some customers reported service interruptions accessing cloud compute services. Symptoms included the inability to log into their virtual machines during the incident. This has been resolved and is being monitored.
An emergency maintenance was performed on 02/27/2023 from 6:00pm – 12:00am ET. The maintenance went according to plan with no downtime for any customers. Thank you for your patience.
Root Cause: Equipment Power Failure
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
Successware21 Application: 01/11/2022 some customers have reported performance issues accessing SuccessWare21 Application. Symptoms include delay with login. When logging in please wait approximately 2-3 minutes. This has been resolved and being monitored.
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Root Cause: In Progress
If you need any additional assistance SuccessWare21 Hosting Platform, please contact our support line at 844-744-2421.
Successware21 Application: 12/19/2022 some customers have reported performance issues accessing SuccessWare21 Application. This incident has been resolved and will be monitored over the next 24 hours.
If you are experiencing any errors while logged in, please log out of your citrix session, reboot, and log back in.
Want to to receive notifications? Sign up here to be updated https://www.advance2000.com/sw21-emergency-notifications/
Root Cause: Investigation in Progress
If you need any additional assistance SuccessWare21 Hosting Platform, please contact our support line at 844-744-2421.
Cloud in Touch Services: 12/16/2022 some customers have reported temporary interruption in their telephony services. We have identified the issue to bring those affected back online and to working status. We will continue to monitor closely.
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
Cloud Data Access: 10/13/2022 some customers have reported issues accessing Advance2000 Cloud Compute Environments. Services should be accessible at this time and being monitored closely.
Root Cause: Regional Area Power Outage
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
Cloud Services affecting Successware21: 9/19/2022 some customers have reported issues accessing SuccessWare21 Application. This incident has since been resolved. If you are experiencing any issues with Mobile App please reach out to SuccessWare21 at 888-251-2779.
Root Cause: Investigation in Progress
If you need any additional assistance SuccessWare21 Hosting Platform, please contact our support line at 844-744-2421.
Cloud Services affecting Successware21: Users can now log in and access the SuccessWare21 Application.
Root Cause: Software bug with the HP 3PAR storage system.
Dear Valued Clients using the SuccessWare 21 application on our platform,
I am sorry about the outage you have experienced. We realize your dependency on our platform, and I want to tell you that we are constantly working around to clock to prevent outages and protect your data. Technology is becoming an ever bumpier road, with many variables that have continued to evolve to be more complex with many unforeseen hurdles. Advance2000 will always step up and will have your back and provide the support you need to run your business. We are continuously looking at ways to make things better. Thank you for being so patient while we were dealing with this problem.
We will be monitoring the Successware 21 environment more closely over the next few days and working with our technology partners to prevent future recurrences. If you need assistance, please contact our support line at 844-744-2421
Sincerely,
Brian M . Maouad
Advance2000 – CEO
Root Cause: Carrier Outage.
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
Cloud Services: 03/08/2022 at 10:00 am & 3:20 pm ET some customers may have experienced connectivity issues with A2000 Compute and Telephony. Services are up and actively being monitored.
Root Cause: Carrier Outage.
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
