24/7
IT SUPPORT

Responsive, flexible support
for any organization

overview

Flexible IT Support options that fit any budget

While our competitors provide no support, we are our own most prominent critic when it comes to supporting our clients

Our Services

Explore our Dynamic IT Support Solutions

HOURLY SUPPORT

No commitment required, Hourly Support for any IT incident when you need it.

HOURLY SUPPORT

PREMIUM SUPPORT

Proactive IT Management and Support , aimed at building an organizational partnership with Advance2000 to keep your entire IT running at its best and your business operating at peak efficiency.

PREMIUM SUPPORT

IT Support solutions tailored to your business. Contact us today.

Hourly Support

Instant, convenient, expert support at your disposal

24/7/365 EXPERT SUPPORT

Get support on all your IT needs at anytime.

24/7/365 EXPERT SUPPORT

HELP DESK

Helping you is our driving purpose, our people are the best in the industry and are always ready to help. Your complete satisfaction is our sole priority. Anything less is unacceptable.

HELP DESK

ON SITE SERVICE

If we cant solve it remotely, we will visit your site and help you with all your IT requirements whenever its needed.

ON SITE SERVICE

IT PROJECT HELP

Get help and Support on IT projects.  We can help you deploy your projects in half the time.

IT PROJECT HELP

IT STRATEGY CONSULTING

Services aimed at identifying opportunities, risks & modernizing your business.

IT STRATEGY CONSULTING

PAY AS YOU GO

If we cant solve it remotely, we will visit your site and help you with all your IT requirements whenever its needed.

PAY AS YOU GO

Flexible Hourly Support Options As Low As $100/Hour

Premium Support

Premium IT Support options

Subscribing to Advance2000 Premium Support will make your business operate at the highest levels of efficiency and you get proactive monitoring, security, and vulnerability upgrades, proactive management of your IT in addition to live responsive 24 x 7 x 365 days a year support.

GOLD

Support services to fully manage your IT needs which include all of premium bronze, premium silver, IT strategy, and compliance.

GOLD

SILVER

Support services coverage for users, desktop, servers, patching, and maintenance.

SILVER

BRONZE

Support services for users and desktops.

BRONZE

Premium IT Support options

Support service Bronze Silver Gold
We provide easy tracking of your entire IT, making IT management so simple that anyone in your company can do it.
You get an easy self-service management of your IT resources. Change and manage your users, desktops, and phone from a single location.
You get an instant and easy daily view of your real-time security position to protect you from threats and keep you ahead of bad actors.
You can easily view your backups, malware, OS patching, and compliance with IT best practices.
You get an instant view of your user's usage of computing resources, telephony, helpdesk, satisfaction feedback, and performance metrics.
You can easily track projects and recurring maintenance and instantly collaborate with the Advance2000 project team.
You get a straightforward statement of your entire IT cost and its allocation for easy tracking and payment.
Desktop & User Support
Desktop Patching
Microsoft Patch Compliance Management
Server & Services Support
Server Patching
Microsoft Services (Active Directory, Domain Services, Group Policy, etc.)
Microsoft Patch Compliance Management
NOC Monitoring Services *1
Microsoft Office Product Suite
Secondary support of business applications
Install Updates or patches to business applications upon request
E-mail provider management (message delivery, tenant configurations, account setups, etc.)
E-mail User Support
Printing User Support
Print Management
Antivirus System Management
Antivirus definition updates
NOC Monitoring Services for threats *2
Network Equipment & Services Support
Carrier Support
Backup system management
Audit & verify backup job consistency
Licensing Support
Software Compliance on Audits
Routine external security scanning & recommendations for customers on Advance2000 Cloud Services *3
Daily penetration testing Advance2000 Cloud Services
Webhosting Support *4
SSL Certificate Support
Name Server (External DNS) Support
Domain Registrar Support
*1 NOC monitoring services available for servers and server outages
*2 NOC monitoring services available when purchasing MSP antivirus through Advance2000 (Ransomware, trojan, virus, botnet)
*3 Advance2000 routinely runs external security scans on data cloud customers and provide recommendations to our customer to align with ever changing security standards
*4 Webhosting support is for any webhosting through Advance2000

Live Support is Available 24 x 7 x 365 at (800) 238-2621

Outreached by numbers

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Certified experts
End user satisfaction

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Positive Reviews
IT Support

024/7

IT Support
Dear Friend, Advance2000 is all about accountability. We know how vital business uptime and technology are to your business, and we are always here to help. If you are unsatisfied with our support, please contact me at 716-903-5602, and thank you for your business.
Brian M. Maouad, Advance2000 – CEO