Premium Support Details
Support Options | Bronze | Silver | Gold |
Desktop Support
troubleshooting the loading of the operating system
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troubleshooting the loading of Word, Excel, PowerPoint
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internet browser troubleshooting
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domain account password resets
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domain account unlocks
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security permissions
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Printer Support
print queue troubleshooting
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Connectivity Support
DHCP troubleshooting
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DNS troubleshooting
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internet connectivity troubleshooting
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Server Support
check of system time | ![]() |
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check and recording of CPU usage | ![]() |
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check and recording of RAM usage | ![]() |
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check and recording of storage usage | ![]() |
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check event logs and record repetitive warnings and errors | ![]() |
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check and archive old events to files with appropriate dates | ![]() |
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check for services failing start up and record | ![]() |
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uptime and availability reports | ![]() |
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check anti-virus definition update | ![]() |
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check backup completed and record errors | ![]() |
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check password strength policies | ![]() |
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map network drives | ![]() |
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active directory replication check | ![]() |
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audit and disable any unnecessary user accounts | ![]() |
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group policy changes | ![]() |
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security settings change | ![]() |
Network Support
troubleshoot connectivity issues with routers | ![]() |
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troubleshoot connectivity issues with firewalls | ![]() |
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troubleshoot connectivity issues with switches | ![]() |
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troubleshoot connectivity issues with VPN | ![]() |
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monitor and record network utilization of each server port on the switch | ![]() |
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monitor and record network utilization of firewall port on the switch | ![]() |
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monitor and record any excessive broadcast traffic | ![]() |
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check for updated security patches | ![]() |
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check firewall logs and record abnormal behavior | ![]() |
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check router logs and record abnormal behavior | ![]() |
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check password strength policies | ![]() |
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check of system time | ![]() |
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Carrier Services Support
support third party circuits as liaison for customer | ![]() |
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Available A La Carte as needed $45/circuit/month |
Operating System Support
updates of patches to server operating system | ![]() |
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updates of patches to desktop operating system | ![]() |
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updates of drivers to server operating system | ![]() |
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updates of drivers to desktop operating system | ![]() |
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Anti-Virus Support
verification of current anti-virus definition | ![]() |
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ensure anti-virus definition updates scheduling | ![]() |
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check scan schedule times | ![]() |
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check event, history and virus logs | ![]() |
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clear quarantined items | ![]() |
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Backup and Restore Support
check of backup logs for error and record | ![]() |
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verification of backup job consistency | ![]() |
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perform test restore | ![]() |
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check backup is running as per schedule | ![]() |
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Application Support
secondary support of business applications | ![]() |
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updates or patches to business applications | ![]() |
Email Support
troubleshoot message delivery | ![]() |
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adjust spam filter | ![]() |
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modify email forwarding | ![]() |
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modify distribution groups | ![]() |
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modify alias | ![]() |
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modify black list | ![]() |
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assist recover of deleted email | ![]() |
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configure mobile device for email | ![]() |
Compliance Audit
assist with software compliance on audits | ![]() |