Advance2000 Known Outages

Thank You For Your Business.

We understand how important technology is to Your business and truly appreciate the trust that you have put in us and will continue to work to minimize interruptions. If you have any questions, please contact me 716-903-5602.

Sincerely,

Brian M. Maouad, Advance2000 – CEO

November 2020

Cloud Services: 11/11/2020 Successware 21 customers may have experienced connectivity issues for 45 minutes with A2000 Compute .

Root Cause: While maintain power systems, some infrastructure related to the Successware 21 application got accidentally powered off.

If you need assistance, please contact our support line at 800-238-2621 – Option 3.

October 2020

Cloud Services: Morning of 10/21/2020 some customers may have experienced connectivity issues with A2000 Telephony.

Root Cause: Software bug in firewall systems.

If you need assistance, please contact our support line at 800-238-2621 – Option 3.

August 2020

Cloud Services: 8/30/2020 some customers may have experienced connectivity issues with A2000 Compute and Telephony.

Root Cause: Carrier Network Failure. For more detail go to https://www.google.com/amp/s/9to5mac.com/2020/08/30/centurylink-outage/amp/

If you need assistance, please contact our support line at 800-238-2621 – Option 3.

July 2020

Cloud Services: 7/1/2020 some customers may have experienced connectivity issues with A2000 Compute.

Root Cause: Network failure.

If you need assistance, please contact our support line at 800-238-2621 – Option 3.

December 2019

Cloud Services: 12/12/2019 Some Customers may have experienced connectivity issues with A2000 Compute and telephony.

Root Cause: Carrier Network Failure.

If you need assistance, please contact our support line at 800-238-2621 – Option 3.

May 2019

Cloud Services: 5/29/2019 Some customers may experienced call quality with A2000 Telephony.

Root Cause: Carrier Network Failure.

If you need assistance, please contact our support line at 800-238-2621 – Option 3.

April 2019

Cloud Services: 4/11/2019 some customers may have experienced login issues when connecting with A2000 Compute.

The following operating systems are affected:

Windows 7
Windows 8.1
Windows 2008/2008 R2
Windows 2012/20012 R2

Root Cause: Microsoft Windows Update fault.

If you need assistance, please contact our support line at 800-238-2621 – Option 3.

March 2019

Cloud Services: 3/26/2019 some customers may have experienced login with A2000 Compute.

Root cause: Carrier Network Failure.

If you need assistance, please contact our support line at 800-238-2621 – Option 3.

February 2019

SW21 Hosting Outage: 2/11/2019 some customers may have experienced connectivity issues with SW21 Services.

Root cause: Microsoft Windows browser failure.

If you need assistance, please contact our support line at 800-238-2621 – Option 3.

January 2019

Cloud Services: 1/29/2019 some customers may have experienced connectivity issues with A2000 Compute.

Root cause: Network Failure.

If you need assistance, please contact our support line at 800-238-2621 – Option 3.

June 2018

Cloud Services: 6/27/2018 some Customers may have experienced connectivity issues with A2000 Compute and Telephony.

Root cause: Power Failure.

If you need assistance, please contact our support line at 800-238-2621 – Option 3.