Thank You For Your Business.
We understand how important technology is to your business and truly appreciate the trust you have put in us and will continue to find ways to minimize technology interruptions. If you have any questions, please contact me 716-903-5602.
Brian M. Maouad, Advance2000 – CEO
Cloud Services: 12/13/2021 at 2:30 EST some customers may have experienced intermittent disconnects and voice choppiness with cloud computing and cloud telephony or a period of 25 minutes.
Root Cause: Carrier network failure.
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
Cloud Services: 07/20/2021 Some Customers may have experienced a 45-minute connectivity issue with A2000 Compute.
Root Cause: Carrier Infrastructure Failure.
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
Cloud Services: 06/23/2021 Some Customers Spectrum may have experienced connectivity issues with A2000 Compute and telephony. for more information please go to https://www.spectrum.net/support/tv/troubleshooting-your-spectrum-services-after-outage/
Root Cause: Carrier Network Failure.
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
Cloud Services: 11/11/2020 Successware 21 customers may have experienced connectivity issues for 45 minutes with A2000 Compute .
Root Cause: While maintain power systems, some infrastructure related to the Successware 21 application got accidentally powered off.
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
Cloud Services: Morning of 10/21/2020 some customers may have experienced connectivity issues with A2000 Telephony.
Root Cause: Software bug in firewall systems.
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
Cloud Services: 8/30/2020 some customers may have experienced connectivity issues with A2000 Compute and Telephony.
Root Cause: Carrier Network Failure. For more detail go to https://www.google.com/amp/s/9to5mac.com/2020/08/30/centurylink-outage/amp/
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
Cloud Services: 7/1/2020 some customers may have experienced connectivity issues with A2000 Compute.
Root Cause: Network failure.
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
Cloud Services: 12/12/2019 Some Customers may have experienced connectivity issues with A2000 Compute and telephony.
Root Cause: Carrier Network Failure.
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
Cloud Services: 5/29/2019 Some customers may experienced call quality with A2000 Telephony.
Root Cause: Carrier Network Failure.
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
Cloud Services: 4/11/2019 some customers may have experienced login issues when connecting with A2000 Compute.
The following operating systems are affected:
Windows 7
Windows 8.1
Windows 2008/2008 R2
Windows 2012/20012 R2
Root Cause: Microsoft Windows Update fault.
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
Cloud Services: 3/26/2019 some customers may have experienced login with A2000 Compute.
Root cause: Carrier Network Failure.
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
SW21 Hosting Outage: 2/11/2019 some customers may have experienced connectivity issues with SW21 Services.
Root cause: Microsoft Windows browser failure.
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
Cloud Services: 1/29/2019 some customers may have experienced connectivity issues with A2000 Compute.
Root cause: Network Failure.
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
Cloud Services: 6/27/2018 some Customers may have experienced connectivity issues with A2000 Compute and Telephony.
Root cause: Power Failure.
If you need assistance, please contact our support line at 800-238-2621 – Option 3.
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