This tutorial includes
- How to sign up for the portal
- Setting your password
- Logging into the portal
- Configuring your profile with your
- unique information
OUR CUSTOMER PORTAL WAS DESIGNED FOR YOU
CUSTOMER PORTAL SUPPORT
ACCESS CUSTOMER PORTAL
CONTACT TECHNICAL SUPPORT
This tutorial reviews the three options to get technical support
- Creating a new service request from the portal
- How to email in for support
- Phone number to contact our support team
CREATE PORTAL USERS
This tutorial reviews how Portal Administrators add new users
- Single user creation
- Bulk user creation
LOCATE COMPANY SUPPORT ID
This tutorial reviews locating your support ID within the portal
- Signing up for the Customer Portal
- Logging into the portal
- Where to locate your company
specific customer support ID
Top Highlighted Features of the New Customer Portal
Help Desk Functionality
- Allow users to initiate service requests
- Allows users to view open & closed requests *Portal Administrators & Power Users can see all opened requests
- Allows users to provide feedback on closed requests
- Review feedback history *Only for Portal Administrators & Power Users
Compute
- Allow Portal Administrator & Power Users to get a complete view of entire IT infrastructure and environment
- Ability to auto-provision & remove users
- Ability to auto-provision a new VDI (in BETA, will be available soon)
- View machine utilization
- Future capability: Track productivity per user
My Services
- Review current service plan
- Review block plan balance
- Portal Administrator & Accounting Managers to review block plan hour usage in detail
Payments
- Portal allows Portal Administrators & Accounting Managers to inform, through a promise to pay notification, as to the status on open invoices (Check, ACH Confirmation Number, Wire Confirmation Number)
- Review payment history
- Review invoices and invoice details
My Offices
An extremely powerful tool that enables you to allocate costs per office.
- Allows for Portal Administrators & Accounting Managers to manage the entire IT environment and track by location and by user, allowing for cost analysis capabilities.
- Review costs by location
- Restructure costs by location
- Allocate cost based on offices
- Future capability: Will be based on projects and people’s costs
Want to find out more?
Contact us today and we will navigate you through the Customer Portal.
MORE QUESTIONS?
Our team is ready to help you navigate the portal and ensure a seamless transition for your users. The portal was designed to give our clients full visibility of their environment when partnering with us. We’ve highlighted some of the top features of our new portal in the attached brochure below.
NEW CUSTOMER PORTAL BROCHURE
Click to download the brochure
TAKE ME TO THE CUSTOMER PORTAL
Sign in and begin using our Customer Portal
CONTACT CUSTOMER SUPPORT
Call 800.238.2621 Option 3
I know we have the support of Advance2000’s Help desk as well as our Account Managers in the event that something goes awry. I trust that if there is a problem they will see it through to find a resolution and deliver as quickly as possible. We’ve had the same folks supporting our account for years and have built a trust that can’t easily be replaced.