24/7
MANAGED IT SUPPORT SERVICES
Responsive, flexible support
for any organization
Premium Support
Legacy Premium Support Options
If you are an existing customer, you may be entitled to a legacy support plan. New premium support plans will be available upon contract renewal or new contract.
Subscribing to Advance2000 Premium Support will make your business operate at the highest levels of efficiency and you get proactive monitoring, security, and vulnerability upgrades, proactive management of your IT in addition to live responsive 24 x 7 x 365 days a year support.
BRONZE
Support services for users and desktops.
SILVER
Support services coverage for users, desktop, servers, patching, and maintenance.
GOLD
Support services to fully manage your IT needs which include all of premium bronze, premium silver, IT strategy, and compliance.
Legacy Premium Support Options
| Support service | Bronze | Silver | Gold |
|---|
| We provide easy tracking of your entire IT, making IT management so simple that anyone in your company can do it. | |||
|---|---|---|---|
| You get an easy self-service management of your IT resources. Change and manage your users, desktops, and phone from a single location. | |||
| You get an instant and easy daily view of your real-time security position to protect you from threats and keep you ahead of bad actors. | |||
| You can easily view your backups, malware, OS patching, and compliance with IT best practices. | |||
| You get an instant view of your user's usage of computing resources, telephony, helpdesk, satisfaction feedback, and performance metrics. | |||
| You can easily track projects and recurring maintenance and instantly collaborate with the Advance2000 project team. | |||
| You get a straightforward statement of your entire IT cost and its allocation for easy tracking and payment. |
| Desktop & User Support | |||
|---|---|---|---|
| Desktop Patching | |||
| Microsoft Patch Compliance Management |
| Server & Services Support | |||
|---|---|---|---|
| Server Patching | |||
| Microsoft Services (Active Directory, Domain Services, Group Policy, etc.) | |||
| Microsoft Patch Compliance Management | |||
| NOC Monitoring Services *1 |
| Microsoft Office Product Suite | |||
|---|---|---|---|
| Secondary support of business applications | |||
| Install Updates or patches to business applications upon request |
| E-mail provider management (message delivery, tenant configurations, account setups, etc.) | |||
|---|---|---|---|
| E-mail User Support |
| Printing User Support | |||
|---|---|---|---|
| Print Management |
| Antivirus System Management | |||
|---|---|---|---|
| Antivirus definition updates | |||
| NOC Monitoring Services for threats *2 |
| Network Equipment & Services Support | |||
|---|---|---|---|
| Carrier Support |
| Backup system management | |||
|---|---|---|---|
| Audit & verify backup job consistency |
| Licensing Support | |||
|---|---|---|---|
| Software Compliance on Audits |
| Routine external security scanning & recommendations for customers on Advance2000 Cloud Services *3 | |||
|---|---|---|---|
| Daily penetration testing Advance2000 Cloud Services |
| Webhosting Support *4 | |||
|---|---|---|---|
| SSL Certificate Support | |||
| Name Server (External DNS) Support | |||
| Domain Registrar Support |
*2 NOC monitoring services available when purchasing MSP antivirus through Advance2000 (Ransomware, trojan, virus, botnet)
*3 Advance2000 routinely runs external security scans on data cloud customers and provide recommendations to our customer to align with ever changing security standards
*4 Webhosting support is for any webhosting through Advance2000
Live Support is Available 24 x 7 x 365 at (800) 238-2621
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IT Support
Dear Friend, Advance2000 is all about accountability. We know how vital business uptime and technology are to your business, and we are always here to help. If you are unsatisfied with our support, please contact me at 716-903-5602, and thank you for your business.