IT Support Services
Responsive, flexible support for any organization
Protect your business operations with our 24/7 expert support
Flexible IT support options that fit any budget
Our IT Support Team plays a crucial role in ensuring the smooth implementation and functioning of technology. One of the key responsibilities our team is to provide timely solutions to a wide range of technical issues faced; from infrastructure down to our end-users. Whether it’s setting up new devices, resolving network connectivity issues, or troubleshooting software glitches, the Advance2000 Support Team is here 24/7 to lend a helping hand. Our industry expertise and problem-solving skills are essential in maintaining productivity and efficiency across our client’s organizations.
Explore our dynamic IT support solutions
HOURLY SUPPORT
No commitment required, hourly support is available for any IT incident when you need it.
PREMIUM SUPPORT
Proactive IT Management and Support, aimed at building an organizational partnership with Advance2000 to keep your entire IT running at its best and your business operating at peak efficiency.
Our services provide a unique range of benefits
24/7/365 Expert support
Get support on all your IT needs at anytime.
Help desk
Get a live technical resource when calling in for help. We are an extension of each company and integrate closely with daily business operations required to support your users.
On site services
If an issue cannot be resolved remotely, we will visit your site and help you to resolve technical issues.
IT project help
Get help and support on IT Projects with a dedicated project manager and technical team. We are your experts at delivering new products and services to meet your business needs.
IT Strategy consulting
Our consulting options help businesses review key areas important to a company’s IT infrastructure, recommendations and best practices.
Pay as you go
Premium IT support options
Subscribing to Advance2000 Premium Support will make your business operate at the highest levels of efficiency. You get proactive monitoring, security, vulnerability upgrades, management of your IT in addition to live responsive 24x7x365 support.
BASIC
Support services for device compliance.
BRONZE
Support services for users and desktops.
SILVER
Support services coverage for users, desktop, servers, patching, and maintenance.
GOLD
Support services to fully manage your IT needs which include all of premium bronze, premium silver, IT strategy, and compliance.
Support service
- Basic
- Bronze
- Silver
- Gold
Advance2000 Customer Portal
Access to cloud virtual machine services and resources
Access to entitled reoccurring maintenances
Access to projects, tickets, surveys, and direct interaction with Advance2000 technicians
Access to inbound call history & details into the service desk call center
Access to self-service tasks for cloud services (VDI Resets, Password Resets, Auto-Provisioning)
Access to view backup status, antivirus status, and windows patching compliance
Access to real time security posture for cloud services
Desktop Services
Desktop & user support
Desktop patching
Microsoft Patch Compliance Management
Server Services
Server & services support
Server patching
Microsoft services (Active Directory, Domain Services, Group Policy, etc.)
Microsoft Patch Compliance Management
NOC monitoring services *1
Software Services
Microsoft Office product suite
Business applications secondary support *2
3rd party application support
Install updates or patches to business applications upon request
E-mail Services
E-mail provider management (message delivery, tenant configurations, account setups, etc.)
E-mail user support
Printing Services
Printing user support
Print management
Antivirus Services *3
Antivirus System management
Antivirus definition updates
NOC Monitoring Services for threats
Network Services
Network equipment & services support *4
Carrier support
Backup Services
Backup system management *4
Audit & verify backup job consistency
Compliance Services
Software compliance audit support
Security Services
Routine external security scanning & recommendations for customers on Cloud Services *5
Daily external vulnerability scans Advance2000 Cloud Services *5
Additional Services
Webhosting support *6
SSL Certificate support
Name Server (External DNS) support
Domain Registrar support
*1 NOC monitoring services available for servers and server outages
*2 Business Applications require vendor support contracts
*3 Available when purchasing MSP antivirus through Advance2000 (ransomware, trojan, virus, botnet)
*4 For on-premises equipment, a separate asset support plan is required for each device
*5 Advance2000 routinely runs external security scans on data cloud customers and provide recommendations to our customer to align with ever changing security standards
*6 Webhosting support is for any webhosting through Advance2000