One accountable Managed IT partner focused on your business, and your people.
Flexible support options that fit the way your business operates.
Support for You.
Whether you need proactive monitoring, helpdesk relief, daily IT operations management, or a complete Managed IT partner, Advance2000 gives you a clear path forward.
For IT Staff
Reduce ticket overload, after-hours pressure, patching burdens, monitoring gaps, and repetitive desktop issues so your internal team can focus on higher-value priorities.
For CIOs
Gain operational scale, better visibility, stronger process, proactive maintenance, and a trusted partner that helps execute without unnecessary headcount.
For CEOs
Replace fragmented IT with one accountable partner focused on performance, resilience, cybersecurity, cost control, and measurable business outcomes.
Choose the Managed IT plan that fits your business.
Designed to scale with your business, adapt to change, and support your growth.
Proactive NOC
For companies that need proactive maintenance, monitoring, and patching.
- NOC monitoring
- Proactive maintenance
- Desktop patching
- Server patching
- Client software maintenance
- Supported firewall software updates where applicable
- Visibility into system health and operational risk
Helpdesk Support
For companies with internal IT teams that need user support relief.
- Everything in Basic
- 24×7 helpdesk support
- User call handling
- Desktop troubleshooting
- Remote user assistance
- Ticket management and escalation
- Internal IT retains servers, AD, infrastructure, and network ownership
Managed Operations
For companies that want Advance2000 to manage daily IT operations.
- Everything in Bronze
- Desktop management
- Server management
- Active Directory management
- LAN operational support
- Patch and maintenance coordination
Complete Managed IT
For companies that want one accountable Managed IT partner.
- Everything in Silver
- End-to-end IT operations
- Strategic IT guidance
- Vendor coordination
- WAN, Cybersecurity and resiliency oversight
- Executive reporting and planning
- Designed for companies that want Advance2000 to manage it all
- CIO-level responsibilities
Why companies choose Advance2000.
We provide transparency, clarity, accountability, resilience, and better business outcomes.
One accountable Managed IT partner that cares about your business.
Support Service
- Basic
- Bronze
- Silver
- Gold
Advance2000 Customer Portal
Access to cloud virtual machine services and resources
Access to entitled reoccurring maintenances
Access to projects, tickets, surveys, and direct interaction with Advance2000 technicians
Access to inbound call history & details into the service desk call center
Access to self-service tasks for cloud services (VDI Resets, Password Resets, Auto-Provisioning)
Access to view backup status, antivirus status, and windows patching compliance
Access to real time security posture for cloud services
Desktop Services
Desktop & user support
Desktop patching
Microsoft Patch Compliance Management
Server Services
Server & services support
Server patching
Microsoft services (Active Directory, Domain Services, Group Policy, etc.)
Microsoft Patch Compliance Management
NOC monitoring services *1
Software Services
Microsoft Office product suite
Business applications secondary support *2
3rd party application support
Install updates or patches to business applications upon request
E-mail Services
E-mail provider management (message delivery, tenant configurations, account setups, etc.)
E-mail user support
Printing Services
Printing user support
Print management
Antivirus Services *3
Antivirus System management
Antivirus definition updates
NOC Monitoring Services for threats
Network Services
Network equipment & services support *4
Carrier support
Backup Services
Backup system management *4
Audit & verify backup job consistency
Compliance Services
Software compliance audit support
Security Services
Routine external security scanning & recommendations for customers on Cloud Services *5
Daily external vulnerability scans Advance2000 Cloud Services *5
Additional Services
Webhosting support *6
SSL Certificate support
Name Server (External DNS) support
Domain Registrar support
*1 NOC monitoring services available for servers and server outages
*2 Business Applications require vendor support contracts
*3 Available when purchasing MSP antivirus through Advance2000 (ransomware, trojan, virus, botnet)
*4 For on-premises equipment, a separate asset support plan is required for each device
*5 Advance2000 routinely runs external security scans on data cloud customers and provide recommendations to our customer to align with ever changing security standards
*6 Webhosting support is for any webhosting through Advance2000
