24/7
MANAGED IT SUPPORT SERVICES
Responsive, flexible support
for any organization
overview
Flexible IT Support options that fit any budget
Our IT Support Team plays a crucial role in ensuring the smooth implementation and functioning of technology. One of the key responsibilities our team is to provide timely solutions to a wide range of technical issues faced; from infrastructure down to our end-users. Whether it’s setting up new devices, resolving network connectivity issues, or troubleshooting software glitches, the Advance2000 Support Team is here 24/7 to lend a helping hand. Our industry expertise and problem-solving skills are essential in maintaining productivity and efficiency across our client’s organizations.
In addition to resolving immediate technical issues, our team also plays a proactive role in preventing future problems. Our support packages are designed to implement security measures to protect against cyber threats, conducting regular system maintenance to ensure optimal performance, and keeping up with the latest technological advancements to improve our client’s overall IT infrastructures.
Our Services
Explore our Dynamic IT Support Solutions
HOURLY SUPPORT
PREMIUM SUPPORT
IT Support solutions tailored to your business. Contact us today.
Hourly Support
Instant, convenient, expert support at your disposal
24/7/365 EXPERT SUPPORT
HELP DESK
ON SITE SERVICE
IT PROJECT HELP
IT STRATEGY CONSULTING
PAY AS YOU GO
Expert Opinion
One common challenge businesses encounter is navigating the complexities of dealing with multiple vendors and products essential for their operations. At Advance2000, we aim to alleviate this burden by offering comprehensive support services, allowing our partners to focus on their core business objectives while we handle the technical intricacies.
Our primary goal is to ensure a positive customer experience, and we achieve this by fostering collaboration with our partners and addressing complicated issues head-on. Here are some immediate benefits our support team offers:
“I’ve been part of the Advance2000 team for over 16 years, initially serving as a Field Engineer and Systems Engineer. During this time, I’ve had the privilege of visiting customer sites, understanding their unique challenges, and providing tailored IT solutions. Over the past several years, I’ve transitioned to managing our front-line support for customer helpdesk technical needs, which has provided me with invaluable insights into the various IT challenges faced by businesses.”
- 24/7/365 Live Agent Availability: Many companies struggle with staffing around the clock. We provide round-the-clock support, relieving businesses of the burden of staffing at all hours.
- Vendor Support: We manage vendor communications, freeing up company staff to focus on their core responsibilities without being tied up on the phone.
- First-Level Incident Reporting/Logging: We promptly address the first incident reporting, allowing existing staff to concentrate on projects and initiatives instead of being bogged down by support tasks.
- Expertise: Hiring individual experts in IT and Security can be costly. Our team offers expertise at a fraction of the price, leveraging industry best practices to alleviate the staffing strain on companies.
- Cost Savings: Our service packages provide cost-effective solutions for handling end-user technical issues, saving companies both time and resources compared to handling these tasks in-house.
At Advance2000, we’re committed to empowering businesses with reliable and efficient IT support, enabling them to thrive in today’s dynamic business landscape.
Flexible Hourly Support Options As Low As $100/Hour
Premium Support
Premium IT Support options
Subscribing to Advance2000 Premium Support will make your business operate at the highest levels of efficiency and you get proactive monitoring, security, and vulnerability upgrades, proactive management of your IT in addition to live responsive 24 x 7 x 365 days a year support.
BASIC
Support services for device compliance.
BRONZE
Support services for users and desktops.
SILVER
Support services coverage for users, desktop, servers, patching, and maintenance.
GOLD
Support services to fully manage your IT needs which include all of premium bronze, premium silver, IT strategy, and compliance.
If you are an existing customer, you may be entitled to a legacy support plan. Click Here Legacy Support Plans. New premium support plans will be available upon contract renewal or new contract.
| Support service | Premium Basic | Premium Bronze | Premium Silver | Premium Gold |
|---|
| Access to cloud virtual machine services and resources. | ||||
|---|---|---|---|---|
| Access to entitled reoccurring maintenances | ||||
| Access to projects, tickets, surveys, and direct interaction with Advance2000 Technicians | ||||
| Access to inbound call history & details into the service desk call center | ||||
| Access to self-service tasks for cloud services (VDI Resets, Password Resets, Auto-Provisioning) | ||||
| Access to view backup status, antivirus status, and windows patching compliance | ||||
| Access to real time security posture for cloud services |
| Desktop & User Support | ||||
|---|---|---|---|---|
| Desktop Patching | ||||
| Microsoft Patch Compliance Management |
| Server & Services Support | ||||
|---|---|---|---|---|
| Server Patching | ||||
| Microsoft Services (Active Directory, Domain Services, Group Policy, etc.) | ||||
| Microsoft Patch Compliance Management | ||||
| NOC Monitoring Services *1 |
| Microsoft Office Product Suite | ||||
|---|---|---|---|---|
| Business applications secondary support *2 | ||||
| 3rd party application support | ||||
| Install Updates or patches to business applications upon request |
| E-mail provider management (message delivery, tenant configurations, account setups, etc.) | ||||
|---|---|---|---|---|
| E-mail User Support |
| Printing User Support | ||||
|---|---|---|---|---|
| Print Management |
| Antivirus System Management | ||||
|---|---|---|---|---|
| Antivirus definition updates | ||||
| NOC Monitoring Services for threats *3 |
| Network Equipment & Services Support | ||||
|---|---|---|---|---|
| Carrier Support |
| Backup system management | ||||
|---|---|---|---|---|
| Audit & verify backup job consistency |
| Licensing Support | ||||
|---|---|---|---|---|
| Software Compliance on Audits |
| Routine external security scanning & recommendations for customers on Advance2000 Cloud Services *4 | ||||
|---|---|---|---|---|
| Daily penetration testing Advance2000 Cloud Services *4 |
| Webhosting Support *5 | ||||
|---|---|---|---|---|
| SSL Certificate Support | ||||
| Name Server (External DNS) Support | ||||
| Domain Registrar Support |
*2 Business Applications require vendor support contracts.
*3 NOC monitoring services available when purchasing msp antivirus through Advance2000 (Ransomware, trojan, virus, botnet)
*4 Advance2000 routinely runs external security scans on data cloud customers and provide recommendations to our customer to align with ever changing security standards
*5 Webhosting support is for any webhosting through Advance2000
Live Support is Available 24 x 7 x 365 at (800) 238-2621
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