Job Title:

Citrix Systems Administrator

Job Type:

IT/Service

Location:

Buffalo, NY

Employment:

Full-Time

JOB OVERVIEW

The purpose of the Citrix Systems Administrator is to be an expert with our software system that is hosted internally. This position will be responsible for supporting the software’s clients, leading the Advance2000’s software support team, and maintaining the software’s environment.

RESPONSIBILITIES

  • Troubleshoot and provide technical and application support for all software clients
  • Lead and coach the software support team
  • Work with the virtualization team to host the software
  • As team leader, work with mangers and provide ongoing insights to ensure team performance levels
  • Place tickets and initiate troubleshooting, achieving 70% first call resolution
  • Successfully migrate clients from other vendors onto Advance2000’s services and products
  • Provide remote post cut support
  • Diagnose and solve data communication problems
  • Train users to properly use services and equipment
  • Create user accounts while monitoring and regulating file access to ensure confidentiality, security, and usage
  • Efficiently complete moves, adds, and changes with services provided
  • Monitor and take accountability for service requests through to resolution
  • Monitor service alerts and provide proper response based on SLAs
  • Monitor schedule system jobs for completion and research job failures
  • Provide exceptional levels of customer services to clients, users, and potential clients
  • Visit customer sites to resolve reported issues and conduct maintenance visits, as needed
  • Participate in R&D efforts to both enhance and develop services and products
  • Document troubleshooting and maintenance procedures for new services and products
  • Attend vendor training and regularly review and study technical journals to keep up with changes in the technology
  • Read technical manuals and brochures to determine equipment compatibility
  • Develop and write procedures for installation, use, and troubleshooting of communications hardware and software

REQUIREMENTS

  • Associate’s degree required; Bachelor’s degree preferred
  • Ability to create, deploy, and update Xen App packages
  • Create Xen App servers using PVS
  • Experience working with Citrix NetScaler is preferred
  • Have strong communication and people skills
  • Self-motivated with the ability to meet strict deadlines

Candidates may also apply through any of the following methods:

  1. Email your resume/CV to HR@advance2000.com
  2. Call the Advance2000, Inc. Human Resources & Recruitment department at 716-929-7314

Advance2000, Inc. is an Equal Employee Opportunity (EEO) employer. Advance2000, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Advance2000, inc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.

Advance2000, Inc. reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose undue hardship to the company. This applies to all applicants and associates.

Advance2000, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Advance2000’s employees to perform their job duties may result in discipline up to and including discharge.

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